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Returns, Refunds & Exchange Policy

What is the Return/Exchange Policy?

Coco’s Customs Co., accepts returns/exchanges within 45 days of the date your item was delivered. If you have additional questions, please contact customer support via email support@cococharms.com. 


In order to make a return, your returned items must be in perfect condition and will be subject to inspection. If the items do not pass inspection, our returns department can reject the return request.

Items will only be accepted for return or exchange within 45 days of the shipping date

  • All returns will be credited in the form of a store credit gift card ONLY. 
  • In-stock items can be returned for store credit or exchanged for any item in the same collection
  • Coco’s Customs Co. is not responsible for covering the shipping costs to return your item(s)
  • Items must be sent back within 7 days of processing the return
  • Items must be returned unworn and in its original condition.
  • Please allow 5-7 business days for us to process your returns once they're returned back to our facility.
  • Coco’s Customs Co. is not responsible for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns

For hygiene purposes ALL Earring sales are FINAL.


CUSTOMIZED JEWELRY: There are NO returns/exchanges on Coco’s Customs Co., Customized Necklaces. 


*Shipping paid on Returned Items is non-refundable.*

*Coco’s Customs Co. will reimburse or pay for return shipping only in the event that we have erred. For example: if Coco’s Customs Co. were to send you the incorrect piece of jewelry,.*

*For orders refund request where you received a FREE item (BOGO or any free item), the FREE Promo Item must be returned as well, otherwise we could reject the refund request*



If you wish to cancel an order contact customer service at suppport@cococharms.com within 24 hours of placing your order. Unfortunately we can not process cancellations after 24 hours.


If you have further inquires please visit our FAQ section. 


By purchasing from www.cococharms.com you agree to these terms.