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Returns, Refunds & Exchange Policy

Coco’s Custom Charms will send a replacement or issue a refund in the form of store credit if your jewelry was received damaged or defective. 

Please understand that we can not restock or issue a refund for items once they leave our facility. We will not accept any returns of products for reasons other than a jewelry piece being damaged, defective or a mishap on our end. We apologize in advance for any inconvenience this may cause.

If we approve a refund for any reason after products have been shipped, you will have the option to exchange for a replacement or receive a refund. That refund will be given in the form of store credit only. Shipping fees are non-refundable. Coco’s Custom Charms reserves the right to refuse all returns. ALL sales are final, unless there are any mishaps on our end. Please learn how to submit a return request here. 


If you wish to cancel an order contact customer service at suppport@cococharms.com within 24 hours of placing your order. Unfortunately we can not process cancellations or refunds after 24 hours. If you have further inquires please visit our FAQ section. 


By purchasing from www.cococharms.com you agree to these terms.